Reservations Supervisor
Join us as Reservations Supervisor at The Medlock — lead with heart, shape our guest experience, and bring real Manchester warmth to a brand-new hotel, full of energy and opportunity.
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Reservations Supervisor – The Medlock at Etihad Campus, Manchester
At The Medlock, we believe every exceptional stay begins with a meaningful connection. As a Reservations Supervisor, you will represent the voice and standards of our brand, ensuring every booking is effortless and infused with genuine hospitality. You will play a key role in the successful hotel opening at the heart of Manchester's Etihad Campus, home to Manchester City Football Club.
This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.
The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.
The new hotel will sit at the heart of a vibrant and evolving Etihad Campus — an exceptional place for guests, teams, partners and fans to stay, connect and experience everything the campus has to offer.
We're opening soon and we need a Reservations Supervisor who knows how to keep things sharp, smooth and guest-centred, always.
What you'll be doing:
As a Reservations Supervisor, you’re the one making sure every booking feels effortless. Reporting into the Reservations Manager, you’ll supervise the Reservations team, keep systems updated and make sure guests feel looked after from the very first interaction.
In this role, you will oversee the accurate and efficient management of reservations across all channels, ensuring every guest experience begins with excellence. You’ll work closely with our Front Office and Sales Teams to maintain seamless operations, bringing your energy, professionalism, and genuine hospitality to every interaction
What's in it for you?
Join the pre-opening team for a high-profile launch within one of Manchester’s most exciting developments
Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one
Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team
About you:
You get what hospitality really feels like – you’re confident in handling the detail without losing the human touch
You’re confident, organised and switched on – ready to thrive in the pace and excitement of an opening hotel environment
Previous experience in hotel sales or reservations, ideally in a lifestyle or premium property
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
Valor team member rates at our UK hotels, with rooms from just £30 B&B
Discounted stays for friends and family
50% discount when dining in our restaurants and bars
Free meals while on duty, keeping you well-fuelled
Access to high-street discounts on a range of shops, experiences and more
Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work
A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
Healthcare Cash Plan options, from just £5 per month
Ready to be a part of history? Apply now and take your hospitality career to the next level.
Click Apply Now..
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
- Department
- Front Office
- Locations
- The Medlock, a Radisson Blu Hotel
WHAT MAKES VALOR HOSPITALITY STAND OUT?
YOU DO
In the hospitality industry, prioritising a “people first” mentality is essential. Our success is clearly defined by our team, comprised of carefully selected individuals who align with our culture.
Team members take pride in providing a memorable guest experience, and in turn, are compensated with fantastic benefits, unique opportunities, and unlimited potential for growth.
About Valor Hospitality
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 41 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, Holiday inn Express, DoubleTree by Hilton, Hilton Garden Inn, Hampton by Hilton, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans.
We were recognised by The Sunday Times as a top ten Very Big Organisation in the 2024 and 2025 Best Places to Work lists as well as being the top ranked hospitality business in 2025.