Head Housekeeper
Join us as Head Housekeeper at The Medlock — lead with heart, shape our guest experience, and bring real Manchester warmth to a brand-new hotel, full of energy and opportunity.
We usually respond within a week
Head Housekeeper – The Medlock at Etihad Campus, Manchester
At The Medlock, every detail matters — the gentle glow of a perfectly prepared room, the calm precision behind the scenes, the quiet confidence of a team who take pride in creating memorable stays.
We’re looking for an experienced Head Housekeeper who embodies that same spirit: someone who leads with warmth, inspires with integrity, and understands that true hospitality is felt in the spaces we create.
This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.
The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.
As our Head Housekeeper, you’ll be the guiding presence behind the hotel’s signature finish. You’ll shape the daily rhythm of the department, set the standards, and ensure every corner of the hotel reflects the seamless elegance our guests expect.
You’ll lead with care, clarity and confidence — creating a culture where your team feel supported, valued and inspired to deliver their best work. With strong organisation and a keen eye for detail, you will oversee the full housekeeping operation, ensuring smooth efficiency and an exceptional guest experience at every turn.
What you'll be doing:
Reporting into the Hotel Manager, you will lead the housekeeping team with positivity, professionalism and pride whilst ensuring every guest room and public area is beautifully presented, refreshed and guest ready. You’ll be experienced in overseeing rotas, daily allocation and performance to support smooth, efficient operations and passionate about developing your team through coaching, training and regular feedback.
You’ll take thoughtful ownership of the department’s day-to-day performance — managing stock, ordering and linen processes with care and precision, while working closely with other hotel teams to create a seamless and connected guest experience. As a true ambassador for Medlock and Valor, you’ll bring our values and brand personality to life through your leadership. With a calm, confident approach, you’ll ensure the department operates efficiently, responsibly and in line with our goals for quality, cost and productivity.
What's in it for you?
Be part of something iconic – join the pre-opening team for a high-profile new opening at one of Manchester's most exciting developments.
Work alongside global leaders – engage with Manchester City Football Club, Valor Hospitality, Radisson Hotel Group and key stakeholders to create a hospitality experience like no other.
Shape the guest experience – benefitting from strong support from a best-in-class Hotel Team, focused on delivering exceptional experiences from day one.
About you:
You are welcoming, with a natural, relaxed warmth and can deliver genuine hospitality
You lead with heart, speak with honesty, handle pressure with confidence and delivers a memorable presence with a touch of individuality
You are passionate about investing and developing your team, with an instinct to build team spirit and morale for all those around you
A strong communicator, and keen collaborator you are a dependable, grounded presence for your team with a sense of belonging and connection to the city’s identity.
With strong organisational skills, you will demonstrate confidence in managing fast-paced daily operations with a meticulous eye for detail.
Strong financial awareness, including budgeting, stock-control and payroll planning.
Previous experience in a high-energy, dynamic hotel operation, ideally in a premium or lifestyle property.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
Valor team member rates at our UK hotels, with rooms from just £30 B&B.
Discounted stays for friends and family.
50% discount when dining in our restaurants and bars.
Free meals while on duty, keeping you well-fuelled.
Access to high-street discounts on a range of shops, experiences and more.
Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
Healthcare Cash Plan options, from just £5 per month.
Ready to Lead the Welcome?
At Medlock, you’ll join a team that champions individuality, celebrates growth and thrives on delivering exceptional hospitality. You’ll enjoy industry-led training, opportunities for progression and the chance to make your mark in one of Manchester’s most exciting hotel teams.
If you’re passionate about service, people, and creating unforgettable guest experiences, we’d love to hear from you.
Apply today and help us write the next chapter of The Medlock experience.
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
- Department
- Housekeeping
- Role
- Head Housekeeper
- Locations
- The Medlock, a Radisson Blu Hotel
WHAT MAKES VALOR HOSPITALITY STAND OUT?
YOU DO
In the hospitality industry, prioritising a “people first” mentality is essential. Our success is clearly defined by our team, comprised of carefully selected individuals who align with our culture.
Team members take pride in providing a memorable guest experience, and in turn, are compensated with fantastic benefits, unique opportunities, and unlimited potential for growth.
About Valor Hospitality
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 41 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, Holiday inn Express, DoubleTree by Hilton, Hilton Garden Inn, Hampton by Hilton, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans.
We were recognised by The Sunday Times as a top ten Very Big Organisation in the 2024 and 2025 Best Places to Work lists as well as being the top ranked hospitality business in 2025.
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