Front of House Manager – The Medlock at Etihad Campus, Manchester

At The Medlock, we believe that true hospitality is felt before it’s seen. It’s in the warmth of a welcome, the calm confidence of our team and the quiet luxury woven into every moment of a guest’s stay. As we continue to grow our presence, we’re looking for an experienced Front of House Manager who shares our passion for people, hospitality and meaningful, memorable moments. 

This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.

The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.

The new hotel will be at the centre of this dynamic environment, providing an exceptional place for guests, teams, and fans to stay and experience everything the campus has to offer.

We're opening our doors soon and we're building a team that's as warm, grounded and full of personality as the city we call home.

What you'll be doing:

Leading and developing our Front Desk, Concierge, Lobby and Nights teams, you’ll empower every colleague to deliver service with warmth, pride and bags of personality.  You’ll champion our brand standards, inspire a confident sales culture, and bring structure, energy and pride to a team who deliver Medlock moments around the clock. 

What's in it for you?

• Be part of something iconic – join the pre-opening team for a high-profile new opening at one of Manchester's most exciting developments.

• Work alongside global leaders – engage with Manchester City Football Club, Valor Hospitality, Radisson Hotel Group and key stakeholders to create a hospitality experience like no other.

• Shape the guest experience – benefitting from strong support from a best-in-class Hotel Team, focused on delivering exceptional experiences from day one.

• You are welcoming, with a natural, relaxed warmth and can deliver genuine hospitality

• You lead with heart, speak with honesty, handle pressure with confidence and delivers a memorable presence with a touch of individuality

• You are passionate about investing and developing your team, with an instinct to build team spirit and morale for all those around you

• You have a keen commercial awareness and demonstrate confidence in managing budgets, forecasts and departmental KPI's

• A strong communicator and keen collaborator you are a dependable, grounded presence for your team with a sense of belonging and connection to the city's identity

• Previous leadership experience within Rooms Division or a similar operational role in a premium or lifestyle hotel setting

• Prior experience working with Opera Cloud is advantageous

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 B&B.

• Discounted stays for friends and family.

• 50% discount when dining in our restaurants and bars.

• Free meals while on duty, keeping you well-fuelled.

• Access to high-street discounts on a range of shops, experiences and more.

• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

• Healthcare Cash Plan options, from just £5 per month.

Ready to Lead the Welcome?

At The Medlock, you'll be part of a thoughtful, ambitious and supportive team - one that values individuality, nurtures growth and celebrates meaningful moments that make hospitality truly special. You'll have the opportunity to shape experiences, influence culture and make a real impact as we continue our journey.

If you're driven by quality, inspired by people and excited to be part of something thoughtfully ambitious, we'd love to welcome you to the team.

Apply today and help us define the next chapter of The Medlock experience.

Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.