Holiday Inn Express Trafford City
£29,488.63 per annum / £14.18 per hour, 40 hours per week across 5 days.

As Guest Services Manager, you’ll be at the heart of our operation – leading the Reception and teams to deliver exceptional service across the guest journey. From a warm welcome at check-in to a perfectly presented breakfast, you’ll set the standard, empower your team, and ensure that every guest leaves with a smile.

What you’ll be doing:

Reception

• Leading the Reception team day-to-day, ensuring smooth, efficient, and personalised service.

• Being the main point of contact for guests, anticipating needs and coordinating with departments to deliver memorable experiences.

• Driving Marriott Bonvoy enrolment, sharing the benefits of membership with guests.

• Monitoring guest feedback and surveys, responding quickly and constructively.

Team Leadership

• Recruiting, training, and developing a motivated, guest-focused team.

• Running inductions, reviews, and regular meetings to keep your team engaged and on track with KPIs.

• Coaching individuals to grow and succeed, while ensuring performance standards are consistently met.

• Preparing rotas that balance operational coverage with development opportunities.

• Supporting with employee relations, engagement, and recognition initiatives.

You’ll also take on Duty Manager responsibilities, supporting the senior leadership team and stepping in wherever you’re needed to keep things running smoothly.

What we’re looking for:

• Previous supervisory or management experience in hotels (front office, guest services, or F&B).

• A natural leader who inspires and motivates teams.

• Organised, detail-focused, and confident in managing multiple areas of operation.

• A problem-solver who thrives on delivering outstanding guest service.

• Someone who lives and breathes hospitality – professional, approachable, and always guest-focused

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.