Shape Our Service Excellence – Operations Manager Wanted

Dunluce Lodge, a new 5-star luxury hotel in Portrush, opening in February 2025, is seeking a skilled Operations Manager to oversee the seamless functioning of our property. This role is pivotal in ensuring the highest standards of guest service and operational efficiency in a setting renowned for its breathtaking views and world-class golf experience.

What You'll Do:

• Oversee the entire operations of the lodge, including guest services, housekeeping, and dining.
• Ensure all departments meet the highest standards of service and efficiency.
• Coordinate with the management team to innovate services and enhance guest satisfaction.
• Manage staff recruitment, training, and development to build a high-performing team.
• Handle operational logistics, budgeting, and resource management.

What We're Looking For:

• Proven experience in operations management in a luxury hotel or resort setting.
• Strong leadership skills with a track record of managing diverse teams.
• Excellent organisational abilities and a strategic mindset.
• Commitment to exceptional guest service and a passion for the hospitality industry.
• Ability to work flexibly and responsively in a dynamic environment.

Why Join Dunluce Lodge?

• Be part of a grand opening: Play a central role in launching a premier luxury destination.
• Iconic location: Work at the only 5 star hotel within 60 miles with stunning views across the coastline and first-class amenities.
• Career growth: Opportunities for professional development in a growing luxury hospitality brand.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.