£48,000 Per Annum/ £20.192 Per Hour, 40 Hours Per Week (5 days a week)

Opportunities like this are rare! 

We have a fantastic opportunity for an experienced Cluster Revenue Manager to join the team.

The successful Cluster Revenue Manager will oversee all aspects of the hotel's revenue and rate management, deliver pricing strategies for online channels and manage all distribution channels. They will work closely with third parties and the Director of Sales and Marketing and General Manager to ensure property performance. 

As the Cluster Revenue Manager, you will be a key part of the hotels management team, ensuring that every guest interaction is seamless and exceptional. 

What'll make you a great fit for us?

RGI. Beating the competitors. Driving revenue. Forecasting accurately. Are we speaking your language? If so, and you’ve built a career as a Cluster Revenue Manager who considers themselves to be someone driven by exceptional commerciality, detail and standards, you’ll be a great fit here at Valor.

To be successful as a Cluster Revenue Manager within our team, firstly, it’s essential you have experience in achieving revenue budgets across rooms, groups and meetings & events. In addition to having this experience, you’ll be an exceptional problem solver who is equally as brilliant at communicating; you’ll be someone who brings inspiration, enthusiasm and a dynamic approach to all that you do.

This role is right for you if you’re innovative, have high expectations of yourself, and others, and have proven experience in leading and motivating a revenue team. You’ll demonstrate your passion by bringing new ideas to the table, delivering on your promises and inspiring those around you. Sound like you? We’d love to hear from you!

What you'll be doing as Cluster Revenue Manager

As a Cluster Revenue Manager here at Valor you’ll be responsible for the following:
• Driving market share and revenue performance by managing inventory combined with setting the pricing and selling strategies for all market segments across the various distribution channels
• Carrying out analysis of the business as required, including pick-up and lead times, refused and denied business, sources of business, trends and patterns in market segmentation, as well as understanding the competitor landscape and wider market trends, to ensure pricing strategies reflect changing (actual or anticipated) market demand
• Working with Sales and Marketing to devise promotions to generate business at key times in accordance with demand levels.
• Collaborating with Sales and Marketing to ensure website content is optimised to increase conversion
• Participating in the annual budgeting and planning process for the hotel’s revenue lines and input into the Sales and Marketing plan and the RFP processes
• Producing and updating forecasts for rooms and groups, meetings & events
• Communicating revenue strategies to all departments within the hotel and drive an understanding of the Revenue KPIs within the Revenue, Sales and Reception teams so all team members are focused on these key metrics
• Ensuring consistent delivery of superior customer service through the Customer Service Programmes, Venue Verdict and BDRC, where applicable.

Requirements:

• Proven experience in Revenue management, with a track record of success in delivering exceptional results.
• Strong leadership skills with the ability to motivate and empower team members.
• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Qualifications and Experience:

• Strong leadership skills, with the ability to motivate and inspire a team
• Exceptional communication, interpersonal, and customer service skills
• Excellent financial acumen, with experience in budgeting, forecasting, and financial reporting
• Proven track record of achieving revenue and profit targets
• Familiarity with industry standards and regulations, including health and safety, food and beverage, and environmental sustainability
• Ability to work under pressure and handle multiple tasks simultaneously
• Proficiency in hotel management software and Microsoft Office Suite

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.
• Caring for your health and wellbeing, both in and outside of work
• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.
• Supporting your hospitality career growth
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with two new luxury 5-star hotels planned to open early 2025

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.